Frequently Asked Questions
We know you have some questions in mind, we’ve tried to list the most important ones!
FAQ
General Account FAQs
To offer you a new improved online experience across all your devices, we updated our website.
An ACTIVATE account email was sent to all our existing account holders to enable you to use the new website.
Did not get ACTIVATE email - Check your SPAM/Filter settings in your email.
Still problems - contact our support teams via Chat | Phone Tel 0330 17 03 or use our online contact form here:
To create a new NUCIG account and for the best online experience, use the following fast link >
Your security and data are of paramount importance to NUCIG.
We use industry leading security and PCI security protocols for your protection.
Your account is private to you, never share your account or password details.
Make your data erasure request by completing the following contact/request form and stating "data erasure request"
1. From the NUCIG login page https://nucig.co.uk/account/login click Next.
2. Enter your login email and click Next.
3. Click Forgot password?
4. Enter the email that you used to create your Shopify account.
5. Click Reset password.
6. You're sent an email with a link to reset your password. In the email click Reset password.
7. Enter your new password again in the Confirm password field.
8. Click Reset password.
9. Log in Account Login
10. use your new pasword to login
You have FOUR options:
1. Use online Chat widget
2. Complete and send online form via Menu > Help > Contact
3. Telephone 0333 0147 033
4. Email support@NUCIG.co.uk
You can see all your account details, stored addresses, orders, status, fulfillment and print invoices from here>
We do not store your card details.
For your peace of mind we use industry leading SSL.
SSL stands for Secure Sockets Layer and, in short, it's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.
When you checkout using your card details, 3D Secure is an additional security layer for online credit and debit card transactions.
It adds an authentication step for online payments and often requires you to confirm a transaction using your mobile bank app or your personal banking webpage.
Opt in to emails and promotions at the checkout page.
MyRewards Loyalty FAQs
MyRewards are points that you have earned by completing purchases. Once enrolled, you will earn MyRewards points automatically.
Click the MyRewards Icon located bottom left. This will open up your MyRewards panel.
Click the MyRewards Icon located bottom left. This will open up your Myrewards panel.
You can spend points under the 'ways to redeem' section of your loyalty panel. Here you will find the amount of points that are required to claim/get a reward/discount.
General Vaping/Ecigarette FAQs
An e-cigarette is a device that allows you to inhale nicotine in a vapour rather than smoke.
E-cigarettes do not burn tobacco and do not produce tar or carbon monoxide, two of the most damaging elements in tobacco smoke.
They work by heating a liquid (called an e-liquid) that typically contains nicotine, propylene glycol, vegetable glycerine, and flavourings.
Using an e-cigarette is known as vaping.
Many thousands of people in the UK have already stopped smoking with the help of an e-cigarette. There's evidence that they can be effective.
A 2021 review found people who used e-cigarettes to quit smoking, as well as having expert face-to-face support, can be up to twice as likely to succeed as people who used other nicotine replacement products, such as patches or gum.
Using an e-cigarette can help you manage your nicotine cravings. To get the best out of it, make sure you're using it as much as you need to and with the right strength of nicotine in your e-liquid.
You will not get the full benefit from vaping unless you stop smoking cigarettes completely.
There are different types of e-cigarette, including vape pens, vape bars, pod devices, mods, and cigalikes. They can be rechargeable or disposable.
It's also important to choose the right strength of nicotine in your e-liquid, which will depend on how much you smoke. You can get advice on models and e-liquids from the NUCIG team.
This is a good starting point>
In the UK, e-cigarettes are tightly regulated for safety and quality.
Vaping is not completely risk-free, but it poses a small fraction of the risk of smoking cigarettes. The long-term risks of vaping are not yet clear.
E-cigarettes do not produce tar or carbon monoxide, two of the most harmful elements in tobacco smoke.
The liquid and vapour contain some potentially harmful chemicals also found in cigarette smoke, but at a much lower level.
While nicotine is the addictive substance in cigarettes, most of the harm from smoking comes from the thousands of other chemicals in tobacco smoke, many of which are toxic.
Nicotine replacement therapy (NRT) has been widely used for many years to help people stop smoking and is a safe treatment.
The ecigertte is an alternative to smoking real cigarettes and as it is not lit or burnt tobacco is safer.
Little research has been conducted into the safety of e-cigarettes and e-liquids in pregnancy. It is not known whether the vapour is harmful to a baby in pregnancy.
If you're pregnant, licensed NRT products such as patches and gum are the recommended option to help you stop smoking.
But if you find using an e-cigarette helpful for quitting and staying smoke-free, it's much safer for you and your baby than continuing to smoke.
There have been instances of e-cigarettes exploding or catching fire.
As with all rechargeable electrical devices, the correct charger should be used and the device should not be left charging unattended or overnight.
There's no evidence so far that vaping causes harm to other people around you.
This is in contrast to passive smoking (secondhand smoke), which is known to be very harmful to health.
Sales and proxy purchases of vape products to/for those under the age of 18 is against the law in England, Scotland and Wales.
There is currently no age of sale restrictions in Northern Ireland, although this may change in the future.
If you are outside the UK please check your country/region for any restrictions which may apply to you.
It is now common knowledge that ecigarette/vaping is much cheaper than smoking.
It is around 90% cheaper than smoking 20 cigarettes a day, 80% cheaper than smoking 10 cigarettes a day, and 70% cheaper than smoking 5 cigarettes a day.
the real bonus is that ecigarette/vaping is considered far safer than smoking real cigarettes.