contacted you and clarified the position
Hi Gordon,
We apologize for any inconvenience you have experienced.
Due to a serious incident at our facilities, we were unable to provide normal service & operations - several orders were regrettably delayed.
Its great to hear we repsonded to your calls/emails and your order is now received.
We thank you for your ptatience and understanding when normal operations/service was not possible.
We apologise for the unexpected exceptions to your most valued order with us and trust you are happy with your received order.
Customer Service Team
Won't answer the phone won't answer emails even the bot system u use has put me on hold for 3hours waiting for a staff member to contact me, have I been scammed??
Hi there,
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced.
Due to a serious incident at our facilities, we were unable t0 provide normal service & operations. A automated line was set up to assist with urgent customer issues.
We can see we repsonded to your last email and promised delivery within 48hrs, following our actions we can see your order was received the very next day
We apologise for the unexpected exceptions to your most valued order with us and trust you are happy with your received order.
Customer Service Team
So far so good? I have been using Nucig now for a few weeks now and I do puff on it like a crazy person and it's always in my hand. They say that one base filter is the same as 20 cigarettes but i would say maybe 10 cigarettes because i fill i need 2 base filters a day. By the way i smoked 20 a day. Just about to order some more now i know how many boxes to order.
Hello Lesley,
We're happy to hear that our Tobacco Flavour MaxVol Filter Pack and NUCIG kit has been helpful for you.
It's great to see that you have been using it for a few weeks now and are satisfied with the results. The number of drags you get from each filter depends on how deep and how long each drag you take is.
Thank you for your order and we hope you continue to enjoy our product!
NUCIG TEAM
Very fast delivery.. Pleased with goods
We are thrilled to hear that you had a positive experience with our service and that you are pleased with your product.
We strive to provide fast and efficient delivery to all our customers.
Thank you for choosing NUCIG®!
Excellant product just like having a real cig I would definately recomend to friends and family
Thank you for taking the time to leave a review!
We are delighted to hear that you are enjoying our NUCIG® Tobacco Flavour MaxVol Filter Pack and that it provides a similar experience to a real cigarette. We appreciate your recommendation to friends and family.
Only been using NUGIG for just over a week now, and they have really helped me. The thing that is so good about them is you can hold it just like a cigarette and the smoke looks real. I Highly recommend this to anyone trying to give up smoking. Amazing
Thank you for your review and for choosing NUCIG Mini Kit as your option for quitting smoking.
We are delighted to hear that you are enjoying our product and that it has been helpful for you so far.
Our goal is to make the transition to a smoke-free lifestyle as seamless and realistic as possible. We appreciate your recommendation and wish you all the best on your journey. Keep up the amazing work!
I’m not a smoker but I need to be for the stage. This kit is ideal. Looks like the real thing both in orange tip and smoke generated, looks natural and easy to charge / use. Feels like it will last a long time. Delighted with the purchase.
Thank you so much for your positive review of our NUCIG Mini Kit in All White!
We're thrilled to hear that it's realistic, easy to use, and of good quality. We're glad that it's meeting your needs for stage performances, and we appreciate your feedback on the orange tip and smoke generation. It's great to know that it's natural-looking and simple to charge and use.
Our team is dedicated to providing long-lasting products, so we're happy to hear that you're satisfied with your purchase. Thank you for choosing NUCIG!
Well made item, perhaps a bit on the large size? The vape flavour is smooth & non-choking, but could do with a slightly stronger flavour.
Thank you for taking the time to leave a review for our NUCIG Rechargeable E Cigar. We're glad to hear that you found the product well made and the vape flavour smooth and non-choking. The flavour is our best seller. Your feedback has been noted for future R&D.
NUCIG TEAM
I was disappointed with the delivery of my order when I paid for the fast delivery and still it never arrived before my holiday, and also I did think it was a pack of 10 tips for the price!
Pleased with the quality and taste of products.
Thanks for leaving us a review! We're happy to hear that you're pleased with the quality and taste of our NUCIG Mini Kit - Real Look. Our team works hard to provide the best products for our customers. If you have any questions or need any assistance, please don't hesitate to reach out.
NUCIG TEAM
I previously "asked a question" via your website regarding an issue I am facing with the Rechargeable E-Cigar, but I have not yet received a response. Then I sent an email to your support team but I did not heard back.
The problem relates to consistent charging difficulties with the e-cigar. I have tried using multiple sources including an in-car charger, a laptop USB port, and a wall plug, but the device does not appear to charge reliably.
We apologize for the difficulties you have experienced while charging your Rechargeable E-Cigar and for the lack of response from our customer care team. We take all feedback seriously and strive to provide excellent customer service.
We did reply via email, did it go to your SPAM folders ?
Our teams are waiting to assist.
Customer Service Team
I absolutely loves it, feel and looks like real cigar, even my friends asked me to order for them same.
Good product 👌
Thank you for your feedback! We're so glad to hear that you enjoy the NUCIG Rechargeable E Cigar Vape and that it feels and looks like a real cigar. It's great to know that your friends are interested in trying it out too.
Thank you for choosing our product and we hope you continue to enjoy it.
NUCIG TEAM
they are very strong but very nice
Hello Sheila,
Thanks for leaving a review of our NUCIG® Exotic Shisha Flavour Filter Pack.
We're so glad to hear that you enjoyed the flavour and found it to be strong yet very nice. The Eoxtic shisha is a distinctive flavour making it a very much of a facourite with our customers. We appreciate your feedback and hope you continue to enjoy our products.
NUCIG TEAM
Have been a customer for a good few years now and the service and the products are brilliant
Steve, Thank you so much for being a loyal customer for so many years and for taking the time to leave us such a lovely review.
We're glad to hear that you're enjoying our products and services.
Please let us know if there's anything we can do to make your experience even better.
NUCIG TEAM
Great product just what my wife needed.
Hi Lyn,
Thank you for your positive feedback on the NUCIG Mini Kit - All White!
We're glad to hear that it was exactly what your wife needed and it's doing the job.
NUCIG TEAM
I was very surprised just how much these little cigars are like the real thing? very close indeed.
Thank you for taking the time to leave a review for our NUCIG Disposable Mini E Cigar.
We're glad to hear that you were pleasantly surprised by how similar it is to a real cigar.
Our goal is to provide our customers with an authentic alternative smoking experience, and we're happy to hear that we've achieved that for you.
Thank you for choosing NUCIG!
NUCIG TEAM
Nicotine free Cigar flavour is the only Vape liquid for me. I have tried some others but they were not as good.
Thank you for your positive feedback!
We're glad to hear that you are enjoying our Nicotine Free Cigar Flavour. It's our top priority to provide our customers with a smooth and delicious vaping experience.
Thank you for choosing us as your go-to e-liquid. We appreciate your support and hope to continue exceeding your expectations.
NUCIG TEAM
helped me quit smoking, probably would'nt of without these
Thank you for your review! We are so glad to hear that our NUCIG® Tobacco Flavour MaxVol Filter Pack helped you quit smoking. Our goal is to provide a realistic alternative to traditional cigarettes, and we are happy to have been a part of your journey. Keep up the good work!
NUCIG TEAM
these have helped me with my stopping smoking, very helpful
Hello Sandra
Thank you for taking the time to leave us a review. We are glad to hear that our NUCIG® Menthol Flavour MaxVol Filter Pack has helped you in your journey to stop smoking.
It is our goal to provide products that are just like the real thing, but without all the harmful effects of traditional cigarettes.
Thank you for choosing NUCIG® and we wish you continued success in your journey.
NUCIG TEAM
These are perfect and both working well
Thank you for taking the time to leave a review for our Real Look Battery. We are glad to hear that you are satisfied with your purchase and that both batteries are working well for you. If you ever have any questions or concerns, please don't hesitate to reach out to us.
NUCIG TEAM
First impressions are great, i have the larger one already, shame the MIDI is no longer available as that is what i wanted really.
The only thing i would say is if you need it to look real for filming purposes, you need to buy the "blunt" tobacco leaf wraps to go around them as the coating is too shiny. Also i would be happy if they came in 2/3 size "partialy smoke" size as being full size is a bit odd for my purpose, but they really do work great and will help me not smoke so many real ones for sure. :)
Hi Steve,
We're glad to hear that you are enjoying our NUCIG Disposable Mini E Cigar. We apologize for the inconvenience of the MIDI version no longer being available, but we are happy to hear that the mini version is meeting your needs. Thank you for the tip about the tobacco leaf wraps for a more realistic appearance. We will definitely take your feedback into consideration for future product development. Thank you for choosing NUCIG and we hope to continue to help you reduce your smoking habits.
NUCIG Team
Needed for a tv prop, looks great and works well. Slight issue with delivery but cost refunded due to delay. Highly recommended 👍
Thank you for the lovely review. We're glad to hear that our NUCIG Mini Kit was the perfect fit for your TV prop.
We apologize for any delay in delivery due to exceptions at Royal Mail, but we're happy to hear that you were satisfied with our resolution.
Thank you for recommending us and we hope to see you again sooon.
NUCIG TEAM
Great product, long lasting and robust battery
Hello Laura,
Thank you so much for your kind words about the INNOKIN ENDURA T18E - AQUA. We are thrilled to hear that you are enjoying the product and that it has been long-lasting and robust for you. We appreciate your feedback and hope that you continue to have a great experience with it.
NUCIG TEAM
Excellent product, my favourite flavour, just like the real thing but milder and you can smoke indoors without upsetting the rest of the family. Excellent e cigar.
Thank you for your positive review of our Nucig Cuban Cigar filter pack!
We are thrilled to hear that it is your favorite flavor and that you are able to enjoy it indoors without disturbing your family.
We appreciate your feedback and look forward to serving you in the future.
NUCIG TEAM
Works well keeps you off the cigarettes
Hello Robert,
Thank you for leaving a review for our Rechargeable E Cigar - Variety Tobacco Flavour.
We're so glad to hear that it's working well for you and helping you stay away from cigarettes. That's exactly what it's designed for! Keep enjoying and thanks for choosing our product.